Returns & Exchanges
HOW TO MAKE A RETURN
You can request a return of the product(s) within 7 days from the date of delivery in case you are not satisfied with the purchase.
Returns will only be accepted if the customer received the incorrect size or product(s), or if the received product(s) was/were damaged in any way.
RETURN PROCESS
Once the request of return gets approved by the return centre via email, the return procedure will be initiated. Where the customer has to self ship the product(s) at our warehouse location and need to share the tracking details with us.
Once it's received at our warehouse location, it will undergo a quality check. when it passes the Quality Check, the exchange/refund process will be initiated within the next 72 working hours.
In addition, the product returned should be in the exact condition as it was sent, along with all the tags. Return will not be accepted if the product tags/printing label are removed or missing.
Product must be in original condition – unworn , unused with the same tag, printing label & in the same packing.
EXCHANGE / REFUND PROCESS
You, as a Buyer who has already made a prepaid payment of your order on our platform, shall be entitled to claim a full refund of the transaction price in case you do not receive the delivery of your order.
Order(s) placed from new arrivals (which are without any discounts) are only eligible for exchange or refund, once its return request gets approved by our returns centre via email. The amount will be refunded in the form of Coupon Code / Store Credit or bank transfer as per return process.
Order(s) placed from sale items or with discounts are only eligible for exchange and not eligible for refund, however we would be happy to exchange or replace it as per availability of the stock.
In case of an exchange, you are also allowed to choose a different product of same value. If the value of the replacement product exceeds that of the previously purchased product, you can pay just the difference amount.
HOW TO RAISE A RETURN REQUEST?
- You can Click Here (Return Center) to raise a return request for your order
- Submit the required details in the empty fields
- Follow the instructions and wait for our team to respond.
Please note that sometimes response may take longer than usual. We'll try to get back to you within 24-72 working hours. We will always respond as soon as possible.
Items Bought From SALE Collection Will Not Be Refunded.
NOTE: RETURNS / EXCHANGES WILL NOT BE APPLICABLE FOR FREE ITEMS, SOCKS AND FACE MASKS KEEPING HYGIENE INTO CONSIDERATION.
